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Skills & Expertise
What I know,
how I work.
In case you're familiar with the buzzwords
Experiment Design|CX Strategy|Service Design|User Research|UX Design
Tools
What a service designer works with most — average usage per tool.
Miro / Mural
40%
Figma / Illustrator / Sketch
30%
Keynote / Powerpoint
20%
Photoshop & InDesign
10%
Methods & Deliverables
Qualitative and quantitative methods I apply, and the deliverables that result.
Qualitative
Workshop facilitation
Interviews & observations
Generative sessions (co-creation)
Usability tests
Service Safari
Quantitative
Online surveys
Google Analytics
Business analytics (NPS, Churn, ROI, CTR)
Behavioural data
Deliverables
Affinity diagrams
Concept sketches
Customer journey maps
Ecosystem maps
Experience flows
Service blueprints
Service scenarios
Stakeholder maps
Personas & need-based profiles
Process maps
Value proposition canvas
Work modes
Agile / Scrum
Design Thinking
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